Returns
GCTCG is pre-launch, so no orders have shipped yet and this policy hasn't been tested in practice. It's published now so the terms are clear before checkout opens, and it will be reviewed as we get closer to launch.
Return window
The return window will be published here before checkout opens. It will run from the date of delivery and is subject to the conditions below.
Sealed product must stay sealed
This is the most important part of this policy. Trading card products are sold sealed, and their value depends on staying that way. Once a booster pack, box, or starter set has been opened, it cannot be returned or refunded, except where the item was faulty or damaged on arrival. This is standard practice across TCG retail and protects both buyers and sellers from disputes over pulled cards or missing contents.
To be eligible for a return, an item must be:
- Unopened, with all factory seals intact
- In its original packaging
- Free of damage not caused by the courier
Damaged in transit
If your order arrives damaged, contact us as soon as possible after delivery with photos of the item and packaging. We'll arrange a replacement or refund once the damage is confirmed. Do not discard the packaging until this is resolved, as the courier may need to inspect it.
Refunds
Approved refunds will be issued to your original payment method once the return has been received and inspected.
Return postage
On a change-of-mind return of an unopened item, return postage is paid by the buyer. For damaged, faulty or incorrectly supplied items, GCTCG will cover return postage.
Non-returnable items
- Any opened or unsealed product
- Sale or clearance items marked as final sale
How to start a return
Contact us via our contact page with your order number and the reason for the return before sending anything back. Returns sent without prior contact may not be accepted.